Yes! We offer free curbside shipping on eligible online orders over $3,000. This applies to oversized items for delivery locations supported by our shipping partners.

We partner with trusted carriers such as FedEx®, Purolator®, and UPS® to deliver across Canada. However, some areas may have shipping restrictions based on the carrier’s coverage.

Yes, certain items such as mirrors, massage oils, and alcohol may be fragile or flammable and are often only available for in-store pickup. Please check the product details before ordering. If your order includes such items, we will contact you during the processing phase.

You can obtain an instant shipping quote by entering your shipping address at checkout. This will display the applicable shipping rates for your order.

We provide free local delivery for in-store business orders over $1,000 (before tax) within 40 km of our physical store. Delivery times and availability may vary, so please contact the store for more details.

Yes, we do not deliver to P.O. Boxes; deliveries must be made to physical addresses that match your bank card information. Also, standard delivery includes ground floor drop-off only. If you need items delivered to a specific room or upstairs, please contact us beforehand.

Please double-check your shipping details before placing an order! If you notice an error, contact us immediately. While we’ll do our best to update the address, we process orders quickly, so changes may not always be possible.

For assistance with your order, feel free to reach out:
📧 info@beautesync.com
📞 905-890-9888

Check your tracking details and contact the courier for updates. If the package is confirmed lost, we’ll issue a refund or send a replacement, depending on availability.

Inspect your package upon delivery and report any damage immediately with photos. After reviewing your claim, we’ll replace or refund your order based on your preference. If it was a defect or shipping issue, we’ll cover return shipping costs.

Please let us know right away! We’ll arrange to return the incorrect item and cover shipping costs to send you the correct item.

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

🔄 Return Eligibility

To be eligible for a return, your item must meet the following conditions:
✔️ Initiate return within 30 days of receiving the item.
✔️ Unused, unworn, and in original packaging, with all tags intact.
✔️ Proof of purchase (receipt or order confirmation).
✔️ Restocking Fee: A 15–30% fee may apply for returned items that show signs of use or minor damage that affects resale value. The exact fee will be determined based on the condition of the item upon inspection.

🚫 Items That Cannot Be Returned

For hygiene and customization reasons, we cannot accept returns on:

• Consumables (e.g., wax, lotion, oil, alcohol).
• Custom-made products (e.g., items with personalized logos).
• Personal care & hygiene-sensitive items (e.g., towels, beauty brushes, bed sheets, disposable gloves).
• Gift cards, store credits, and final sale items.

• Online Purchases: To exchange an item, initiate a return and place a new order for the replacement.
• In-Store Purchases: Bring your item to the store, and we’ll exchange it if it meets return criteria.

🏬 To Return In-Store Purchases

1️⃣ Bring the item and your proof of purchase to the original store where it was purchased.
2️⃣ Our team will inspect the product and process your return or exchange accordingly.
3️⃣ If eligible, refunds will be issued to the original payment method.

Cash Refunds: Cash purchases over $500 may be refunded via e-transfer or mailed cheque.

💻 To Return Online Purchases

1️⃣ Contact Us: Email info@beautesync.com within 30 days of receiving your item.
2️⃣ Return Approval: If approved, we’ll send you a return shipping label and instructions.
3️⃣ Shipping Fees: If the return is due to an error on our part, we cover shipping costs. Otherwise, return shipping costs will be deducted from your refund.

4️⃣ Refund Processing: After inspection, refunds will be processed within 10 business days back to your original payment method.

💡 Want to avoid shipping costs? You can return online purchases at our store: Unit 5-6, 130 Matheson Blvd E, Mississauga, ON, Canada L4Z 1Y6

1). Bring the item and your proof of purchase to the original store.  
2). Our team will inspect the product and process your return or exchange.  
3). Refunds will be issued to the original payment method, and cash purchases over `$500` may be refunded via e-transfer or mailed cheque.

1). Email us at info@beautesync.com within 30 days of receiving your item.  
2). If approved, we’ll send you a return shipping label and instructions.  
3). Return shipping costs will be covered if the return is due to our error; otherwise, they will be deducted from your refund.  
4). Refunds will be processed within 10 business days after inspection.

Yes! You can return online purchases at our physical store to avoid shipping costs. 

Yes, a restocking fee of 15–30% may apply for returned items that show signs of use or minor damage that affects their resale value. The exact fee will be determined upon inspection of the item.

Most products come with a standard one-year warranty for defects in materials and workmanship. Some premium products may have an extended two-year warranty.

The warranty does not cover:  
- Normal wear and tear  
- Damage caused by misuse or improper handling  
- Unauthorized repairs or modifications  

Email us at info@beautesync.com with:
- Your order details and proof of purchase.  
- A description of the issue.  
- Photos or videos showing the issue.  

We will assess your claim and provide a resolution within 2 business days.