Order Processing & Confirmation

Once your order is placed, you’ll receive a confirmation email right away. Orders for in-stock items are processed within 1-2 business days. Our team will follow up within two business days to confirm your details and schedule the delivery.

Shipping Partners & Delivery Zones

We partner with third-party trusted carriers such as FedEx®, Purolator®, and UPS® to deliver across Canada. Some areas may have shipping restrictions depending on the carrier’s coverage.

Special Shipping Considerations

Certain items, such as mirrors, massage oils, and alcohol, may be considered fragile or flammable and might only be available for in-store pickup. Please check the product shipping details before placing an order. If your order includes such items, we will contact you during processing.

Shipping Rates & Discounts

Get an instant shipping quote! Simply enter your shipping address at checkout to see the applicable shipping rates.

Free Shipping for Online Orders over $3000

Enjoy FREE curbside shipping on eligible orders:

• For oversized items: Free shipping applies to orders of $3,000 before tax or more.
• Delivery location: Available only in areas covered by our third-party shipping partners.

Local Delivery for In-Store Purchases

We offer FREE local delivery for business orders over $1,000 (before tax) within 40 km of our physical store. Conditions apply.
📞 For details, call us at 905-890-9888 or visit our store!

For in-store purchases, delivery times, costs, and availability may vary. Please contact the store where you made your purchase to arrange delivery.

For assistance with your order, feel free to reach out:
📧 info@beautesync.com
📞 905-890-9888

Warranty Coverage

Standard Warranty: Most products are covered for one year against defects in materials and workmanship.
Extended Warranty: Some premium products come with a two-year warranty.

What’s Not Covered?

Normal wear and tear over time. Damage caused by misuse, improper handling, or accidents. Unauthorized repairs or modifications.

How to Make a Warranty Claim

• Email info@beautesync.com with:
  ✔️ Your order details with proof of purchase (receipt or order confirmation).
  ✔️ A description of the issue
  ✔️ Photos or videos reflecting the issue
• We’ll assess your claim and provide a resolution within 2 business days—this may include a repair, replacement, or refund.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:
✔️ Initiate return within 30 days of receiving the item.
✔️ Unused, unworn, and in original packaging, with all tags intact.
✔️ Proof of purchase (receipt or order confirmation).
✔️ Restocking Fee: A 15–30% fee may apply for returned items that show signs of use or minor damage that affects resale value. The exact fee will be determined based on the condition of the item upon inspection.

Final Sale Items

For hygiene and customization reasons, we cannot accept returns on:

• Consumables (e.g., wax, lotion, oil, alcohol).
• Custom-made products (e.g., items with personalized logos).
• Personal care & hygiene-sensitive items (e.g., towels, beauty brushes, bed sheets, disposable gloves).
• Gift cards, store credits, and final sale items.

To Return In-Store Purchases

1️⃣ Bring the item and your proof of purchase to the original store where it was purchased.
2️⃣ Our team will inspect the product and process your return or exchange accordingly.
3️⃣ If eligible, refunds will be issued to the original payment method.

Cash Refunds: Cash purchases over $500 may be refunded via e-transfer or mailed cheque.

To Return Online Purchases

1️⃣ Contact Us: Email info@beautesync.com within 30 days of receiving your item.
2️⃣ Return Approval: If approved, we’ll send you a return shipping label and instructions.
3️⃣ Shipping Fees: If the return is due to an error on our part, we cover shipping costs. Otherwise, return shipping costs will be deducted from your refund.

4️⃣ Refund Processing: After inspection, refunds will be processed within 10 business days back to your original payment method.

💡 Want to avoid shipping costs? You can return online purchases at our store: Unit 5-6, 130 Matheson Blvd E, Mississauga, ON, Canada L4Z 1Y6

Exchanges

• Online Purchases: To exchange an item, initiate a return and place a new order for the replacement.
• In-Store Purchases: Bring your item to the store, and we’ll exchange it if it meets return criteria.