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BeautéSync Return & Warranty Policies

At BeautéSync, we want you to be completely satisfied with your purchase! If something isn’t right, we’re here to help with a smooth and hassle-free return process.

 

 

🔄 Return Eligibility

To be eligible for a return, your item must meet the following conditions:
✔️ Initiate return within 30 days of receiving the item.
✔️ Unused, unworn, and in original packaging, with all tags intact.
✔️ Proof of purchase (receipt or order confirmation).
✔️ Restocking Fee: A 15–30% fee may apply for returned items that show signs of use or minor damage that affects resale value. The exact fee will be determined based on the condition of the item upon inspection.

 

 

🚫 Items That Cannot Be Returned

For hygiene and customization reasons, we cannot accept returns on:

  • Consumables (e.g., wax, lotion, oil, alcohol).
  • Custom-made products (e.g., items with personalized logos).
  • Personal care & hygiene-sensitive items (e.g., towels, beauty brushes, bed sheets, disposable gloves).
  • Gift cards, store credits, and final sale items.

 

 

📩 How to Return an Item

🏬 To Return In-Store Purchases

1️⃣ Bring the item and your proof of purchase to the original store where it was purchased.
2️⃣ Our team will inspect the product and process your return or exchange accordingly.
3️⃣ If eligible, refunds will be issued to the original payment method.

Cash Refunds: Cash purchases over $500 may be refunded via e-transfer or mailed cheque.

 

 

💻 To Return Online Purchases

1️⃣ Contact Us: Email info@beautesync.com within 30 days of receiving your item.
2️⃣ Return Approval: If approved, we’ll send you a return shipping label and instructions.
3️⃣ Shipping Fees: If the return is due to an error on our part, we cover shipping costs. Otherwise, return shipping costs will be deducted from your refund.

4️⃣ Refund Processing: After inspection, refunds will be processed within 10 business days back to your original payment method.

💡 Want to avoid shipping costs? You can return online purchases at our store: Unit 5-6, 130 Matheson Blvd E, Mississauga, ON, Canada L4Z 1Y6

 

 

🔄 Exchanges

  • Online Purchases: To exchange an item, initiate a return and place a new order for the replacement.
  • In-Store Purchases: Bring your item to the store, and we’ll exchange it if it meets return criteria.

 

 

BeautéSync Warranty Policy

We take pride in the quality of our products and are happy to provide warranty protection for your peace of mind!

🛠️ Warranty Coverage

✔️ Standard Warranty: Most products are covered for one year against defects in materials and workmanship.
✔️ Extended Warranty: Some premium products come with a two-year warranty.

 

 

🔍 What’s Not Covered?

🔸 Normal wear and tear over time.
🔸 Damage caused by misuse, improper handling, or accidents.
🔸 Unauthorized repairs or modifications.

 

 

🔧 How to Make a Warranty Claim

1️⃣ Email info@beautesync.com with:
✔️ Your order details with proof of purchase (receipt or order confirmation).
✔️ A description of the issue
✔️ Photos or videos reflecting the issue


2️⃣ We’ll assess your claim and provide a resolution within 2 business days—this may include a repair, replacement, or refund.

 

 

Common Return & Warranty Scenarios

📦 Lost in Transit

  • Action: Check your tracking details and contact the courier for updates.
  • Resolution: If the package is confirmed lost, we’ll issue a refund or send a replacement (subject to availability).
  • Exclusions: If you instructed the courier to leave your package unattended, we cannot be responsible for lost or stolen items.

🚚 Damaged Upon Arrival

  • Action: Inspect your package upon delivery and report any damage immediately with photos.
  • Resolution: After reviewing your claim, we’ll replace or refund your order based on your preference. You may be required to return the defective product.
  • Shipping Costs: If the damage is due to a product defect or shipping mishap, we’ll cover the return shipping costs.
  • Exclusions: Minor wear on outer packaging that doesn’t affect the product itself.

🔧 Manufacturing Defect (Warranty Claim)

  • Coverage: Contact us within the warranty period for repair, replacement, or refund.
  • Exclusions: Normal wear and tear or misuse are not covered.

❌ Received the Wrong Product?

  • Action: Let us know right away!
  • Resolution: We’ll arrange the return of the incorrect item and cover shipping costs to send the correct one.

 

 

Need Help?

We’re happy to assist! If you have any questions, reach out to us at info@beautesync.com.

We appreciate your trust in BeautéSync and look forward to serving you! 💖